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Refund Policy

Effective Date: July 18, 2026

This Refund Policy applies to purchases made on laxycompany.com, operated by Laxy Media LLC ("Laxy," "we," "us"). It is part of, and should be read together with, our Terms of Service.

1. Nature of the Product

Laxy sells one-time, instantly-delivered digital content: AI-generated business idea Analyses. Because each Analysis is generated and delivered to you immediately upon purchase, all sales are final and non-refundable once an Analysis has been successfully generated and delivered, except as described below.

2. When You Are Eligible for a Refund

We will issue a full refund if:

  • You were charged but no Analysis was delivered due to a technical error on our end (for example, a payment succeeded but the report failed to generate);
  • You were charged more than once for the same Analysis or pack due to a duplicate transaction or billing error;
  • The charge does not match what was advertised at checkout (e.g., wrong amount charged).

To request a refund under these circumstances, email hello@laxycompany.com within 14 days of the charge, including the email address used for the purchase and, if possible, the approximate date/time of the transaction. We will review and respond within 5 business days.

3. When Refunds Are Not Available

We generally do not offer refunds for:

  • Dissatisfaction with the content, scores, or recommendations in an Analysis that was successfully delivered — Analyses are AI-generated estimates, and differing opinions about the idea's quality are not grounds for a refund;
  • Change of mind after purchase;
  • Failure to use a purchased Analysis or credit pack before deciding not to use the Service;
  • Requests made more than 30 days after the original charge.

4. Multi-Analysis Packs

If you purchase a multi-Analysis pack (e.g., a 5-Analysis pack) and have already used one or more Analyses from that pack, refunds (where otherwise eligible under Section 2) will be prorated based on the number of unused Analyses remaining, unless the issue was a technical failure affecting the entire purchase.

5. Chargebacks

If you believe you were charged in error, please contact us first at hello@laxycompany.com so we can resolve it directly — this is usually faster than a bank chargeback. Filing a chargeback without first contacting us may result in suspension of your account while the dispute is investigated.

6. How Refunds Are Issued

Approved refunds are issued to the original payment method via Stripe and may take 5–10 business days to appear on your statement, depending on your bank or card issuer.

7. Changes to This Policy

We may update this Refund Policy from time to time; changes will be reflected by updating the "Effective Date" above.

8. Contact

Laxy Media LLC
8390 E Via de Ventura, STE F110-2080
Scottsdale, AZ, USA
Email: hello@laxycompany.com